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That happens, everything works fine, and suddenly without
preliminary warning, you get a problem. You did nothing wrong, you have not
installed any new software, you performed mandatory “cold reboot” – first
action step for all computer issues – but… the problem is not going away.
Today, we will talk about the issue with Facebook page is
not loading properly in Chrome. First, let’s outline the problem. In my case,
the page is somehow loaded, but without images and some simplified weird
format. Not so good.
Trying to load Facebook in Internet Explorer – it works.
Trying to load Facebook in Firefox – the problem reappears, similar to the one
in Chrome. At least we know, that the issue is not related to the particular
browser, but can be linked to the computer settings, most likely, something
with Security or Privacy. But before making experiments, let’s check other
users’ experience.
It is comforting to learn that I am not alone, and the
similar issue is quite common. Here is the list of recommendation I was able to
find online to deal with the issue:
1. Check you are
updated to the latest version of Chrome. Go to the Chrome Menu (or Wrench icon
on outdated versions) > About Google Chrome and allow Chrome to update. If
not, you can update Chrome manually by downloading it from http://google.com/chrome.
Since my issue is not confined by a single browser, it is
unreasonable to expect that the Chrome update will help. However, if you have
not tried Facebook loading in other browsers, updating or reinstalling it might
help.
2. Log out of
Facebook completely and clear your browser cache:
·
Click the
Chrome Settings (three lines) menu on the browser toolbar.
·
Select Tools.
·
Select Clear
browsing data.
·
In the
dialog that appears, select the checkboxes for the types of information that
you want to remove.
·
Use the
menu at the top to select the amount of data that you want to delete. Select beginning
of time to delete everything.
·
Click Clear
browsing data.
As expected, cleaning the browser cash has not resolved
the issue.
3. Try using
Facebook through a HTTPS connection. To do this browse to https://facebook.com. If this
works, you can set Facebook to go to a HTTPS connection all the time by going
to Account > Account Settings > Account security. Tick the box next to
Browse Facebook on a secure connection (https) whenever possible and save the
changes.
If you already have
secure browsing enabled, try disabling this option and see if your issue
persists!
In my case, the connection was already secure through
https.
4. Your Chrome
profile may be corrupted, try creating a new profile.
Again, that might be a valid reason, but in my case, the
Facebook loading improperly even before I log in. In any case, the same account
works fine on other computer, so that is not the problem source.
5. Reset IP
configuration:
- Close Chrome.
- Start > Run (or search for run if you're using Vista/7)
- Type 'cmd' (without quotes) and hit enter
- Once the black box appears, enter 'ipconfig /flushdns' (without quotes) and hit enter
- Once that completes, enter 'ipconfig /renew' (without quotes) and hit enter
- Once that completes, close the window, reopen Chrome and retry.
6. Disable any
browser themes/extensions to see if they are causing the behavior you're
seeing. You can do this by going to Chrome Menu (Wrench) > Tools >
Extensions.
In my Chrome browser, there are no extensions, so that is
not the case.
7. Update/reinstall
Java and Flash.
Several users admitted that re-installing Java or Flash
has resolved the problem with Facebook page.
The point is that when these add-ons are corrupted, you
will experience the issue with loading some other pages, not just Facebook.
8. Check for
problems with protected system files. Go to Start > Run. Enter the
following: "SFC.EXE /SCANNOW" (without the quotes and make sure there
is a space between SFC.EXE and /SCANNOW). This initiates the Microsoft utility
that will scan and repair problems with protected system files on your
computer.
9. Your computer
may have been infected by a virus or malware; consider running a full security
scan with reputable, up-to-date antivirus software such as Microsoft Security
Essentials, McAfee, AVG, Malwarebytes or Spybot Search & Destroy.
10. After performing all the offered tasks, I have found
myself at the same point I started the troubleshooting journey. Now, it is time
to go back and think what may cause the selective block of the page. As said
earlier, the suspects are Internet setting.
·
Opening Internet
Options in Control Panel.
·
Choosing Security
tab and picking up Internet.
·
If your security level is High or Medium-High, you
may lower to Medium or Custom levels with minimum security.
·
Than go to Privacy and decrease the protection
level to Low if it is higher than that.
·
Close Internet Options and try to open Facebook
page again.
In my case, it finally worked. Hopefully, after going
through these 10 steps, it will work for you as well!
