06 May 2013

Facebook page is not displaying properly in Chrome

That happens, everything works fine, and suddenly without preliminary warning, you get a problem. You did nothing wrong, you have not installed any new software, you performed mandatory “cold reboot” – first action step for all computer issues – but… the problem is not going away.

Today, we will talk about the issue with Facebook page is not loading properly in Chrome. First, let’s outline the problem. In my case, the page is somehow loaded, but without images and some simplified weird format. Not so good.

Trying to load Facebook in Internet Explorer – it works. Trying to load Facebook in Firefox – the problem reappears, similar to the one in Chrome. At least we know, that the issue is not related to the particular browser, but can be linked to the computer settings, most likely, something with Security or Privacy. But before making experiments, let’s check other users’ experience.

It is comforting to learn that I am not alone, and the similar issue is quite common. Here is the list of recommendation I was able to find online to deal with the issue:

1. Check you are updated to the latest version of Chrome. Go to the Chrome Menu (or Wrench icon on outdated versions) > About Google Chrome and allow Chrome to update. If not, you can update Chrome manually by downloading it from http://google.com/chrome.

Since my issue is not confined by a single browser, it is unreasonable to expect that the Chrome update will help. However, if you have not tried Facebook loading in other browsers, updating or reinstalling it might help.

2. Log out of Facebook completely and clear your browser cache:
·         Click the Chrome Settings (three lines) menu on the browser toolbar.
·         Select Tools.
·         Select Clear browsing data.
·         In the dialog that appears, select the checkboxes for the types of information that you want to remove.
·         Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
·         Click Clear browsing data.

As expected, cleaning the browser cash has not resolved the issue.

3. Try using Facebook through a HTTPS connection. To do this browse to https://facebook.com. If this works, you can set Facebook to go to a HTTPS connection all the time by going to Account > Account Settings > Account security. Tick the box next to Browse Facebook on a secure connection (https) whenever possible and save the changes.

If you already have secure browsing enabled, try disabling this option and see if your issue persists!

In my case, the connection was already secure through https.

4. Your Chrome profile may be corrupted, try creating a new profile.

Again, that might be a valid reason, but in my case, the Facebook loading improperly even before I log in. In any case, the same account works fine on other computer, so that is not the problem source.

5. Reset IP configuration:

- Close Chrome.
- Start > Run (or search for run if you're using Vista/7)
- Type 'cmd' (without quotes) and hit enter
- Once the black box appears, enter 'ipconfig /flushdns' (without quotes) and hit enter
- Once that completes, enter 'ipconfig /renew' (without quotes) and hit enter
- Once that completes, close the window, reopen Chrome and retry.

6. Disable any browser themes/extensions to see if they are causing the behavior you're seeing. You can do this by going to Chrome Menu (Wrench) > Tools > Extensions.

In my Chrome browser, there are no extensions, so that is not the case.

7. Update/reinstall Java and Flash.
·         Java:  http://www.java.com
·         Flash: http://get.adobe.com/flashplayer

Several users admitted that re-installing Java or Flash has resolved the problem with Facebook page.
The point is that when these add-ons are corrupted, you will experience the issue with loading some other pages, not just Facebook.

8. Check for problems with protected system files. Go to Start > Run. Enter the following: "SFC.EXE /SCANNOW" (without the quotes and make sure there is a space between SFC.EXE and /SCANNOW). This initiates the Microsoft utility that will scan and repair problems with protected system files on your computer.

9. Your computer may have been infected by a virus or malware; consider running a full security scan with reputable, up-to-date antivirus software such as Microsoft Security Essentials, McAfee, AVG, Malwarebytes or Spybot Search & Destroy.

10. After performing all the offered tasks, I have found myself at the same point I started the troubleshooting journey. Now, it is time to go back and think what may cause the selective block of the page. As said earlier, the suspects are Internet setting.

·         Opening Internet Options in Control Panel.
·         Choosing Security tab and picking up Internet.
·         If your security level is High or Medium-High, you may lower to Medium or Custom levels with minimum security.
·         Than go to Privacy and decrease the protection level to Low if it is higher than that.
·         Close Internet Options and try to open Facebook page again.

In my case, it finally worked. Hopefully, after going through these 10 steps, it will work for you as well!


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